Sunstone Circle Protection Plan
Protect your welder. Keep your business moving.
Your welder is at the heart of your permanent jewelry business. Sunstone Circle helps you stay ready for your next appointment with ongoing warranty coverage, a loaner during covered repairs, and priority customer service.
Plans start at $15/month per welder
Enroll when you purchase your welder. Cancel anytime. Pricing depends on the welder you purchase.
Already own a Sunstone welder? Contact our team about extended warranty options.
More support for the welder you depend on
Sunstone Circle combines ongoing protection with practical support to help reduce downtime. Coverage and benefits are subject to the plan terms below.
Ongoing warranty coverage
Your covered welder stays under warranty for as long as your plan remains active. Covered repairs include defects in design or manufacturing and normal wear and tear, subject to the plan's exclusions.
A loaner during repairs
If your welder needs repair at our facility, we will send a similar welder for you to use while yours is being repaired. Return the loaner within 14 days of receiving your repaired welder.
Replacement options
When replacement makes more sense than repair, Sunstone may choose a replacement or another option described in the terms. Options may include a current, similar, or refurbished model, or a discount on a new model.
Ground shipping for repairs
Necessary ground shipping for covered repairs is included within the United States. Expedited shipping is available for the difference in cost. Contact us about international shipping contributions.
Applicable software upgrades
For welders with upgradeable software, receive notifications when applicable software upgrades become available and follow your model's upgrade instructions.
Priority customer service
Identify yourself as a Sunstone Circle subscriber when contacting Customer Service so our team can prioritize your request.
Stay connected with Sunstone
Members also receive Micro Welding Today and Inside the Circle as they become available, invitations to meet our team at industry events, and opportunities to participate in product trials when offered. Event attendance costs are not included.
Get to know Sunstone Circle
The written plan terms below explain coverage, exclusions, and subscription requirements.
How to join
- Choose your welder. Sunstone Circle enrollment is available at the time of purchase.
- Add protection. Confirm the subscription price and coverage for your welder with Sunstone.
- Keep your plan active. Your coverage continues while you remain subscribed, subject to the plan terms. You can cancel anytime.
Frequently asked questions
Can I enroll a welder I already own?
Enrollment is available when the welder is purchased. If you already own a Sunstone welder, contact our team about extended warranty options.
How long does coverage last?
Your welder remains covered while your subscription stays active, subject to the plan terms. This is ongoing subscription coverage, rather than a separate warranty extension with a fixed expiration date.
How much does the plan cost?
Plans start at $15 per month per welder. Your subscription rate depends on the welder's list price at the time of purchase. Contact Sunstone to confirm the price for your model.
How does the loaner benefit work?
If your welder requires repair at our facility, we will ship a similar welder for you to use during the repair. Ancillary equipment and consumables are excluded. You are responsible for the loaner while it is in your possession and must return it within 14 days after receiving your repaired welder. International shipping contributions are determined by Sunstone.
Will I automatically receive the newest welder?
No. Sunstone decides whether repair, replacement, or another option described in the terms is appropriate. A replacement may be a current, similar, or refurbished model, or Sunstone may offer a discount on a new model.
Does the plan cover every kind of damage?
No. Coverage has exclusions, including intentional damage, certain damage covered by property insurance or the shipping agent, and events identified in the terms. Review the full terms below for coverage details.
What shipping costs are included?
Necessary ground shipping for repairs within the United States is included. You pay the difference for expedited service and any applicable special delivery charges. For international shipments, Sunstone determines its contribution and communicates that amount in writing.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time. To cancel, call Sunstone at 801-658-0015. A canceled subscription cannot be reactivated for the same welder.
Where can I review the full terms?
The full Terms of Service are included below. You can also ask your Sunstone sales representative to include the Sunstone Circle Protection Plan in your quote.
Put a circle of support around your welder
Choose protection when you purchase your welder, so you have a plan for covered repairs and the support to keep moving forward.
Cancel anytime. Coverage, exclusions, and replacement decisions are subject to the Terms of Service.
Terms of Service
These terms of service (as amended from time to time, this “Agreement”) is between Sunstone Engineering LLC, a Utah limited liability company (collectively, “Company,” “we,” or “us) and the subscriber as identified on the applicable order form (“Customer,” “you,” or “your”) and sets forth the details of the Sunstone Circle Protection Plan (“Plan”).
Please read this Agreement carefully before subscribing to the Plan. By subscribing to the Plan the Customer acknowledges its acceptance of this Agreement and represents that Customer is authorized to enter into this Agreement on behalf of itself and/or its organization.
1. Warranty Details
We will repair or replace your covered welder without cost to you for any defect in design, manufacturer, damage incurred during shipping to/from your facility to ours, or for normal wear and tear. Intentional damage is not covered by the Plan. Accidental damage or destruction that is covered by any property insurance policy is excluded by the Plan. Damage due to shipping and covered by the shipping agent is not covered by the Plan. Any accidental damage or destruction due to civil unrest, earthquake, war, or any other natural or manmade event similar to the aforementioned is not covered by the Plan.
2. Loaner Provisions
Should your welder require repair at our facility, we will ship a similar welder to you for use while your welder is being repaired. We will cover the cost of shipping the loaned welder via ground service to and from your facility. Electrodes, handpieces, compressed gas, and all other ancillary hardware and equipment is excluded from the Plan. You assume full liability for the loaned welder when delivered to your facility and accept all financial responsibility for damage. The loaned welder is not covered by the Plan. You agree to return the loaned welder to the Company within 14 days after your welder has been repaired and received by you. For international shipping, the Plan will pay a portion of the shipping costs, an amount determined solely by the Company and subsequently communicated to you in writing.
3. Replacement Provisions
At the Company's discretion, we may elect to replace your welder that is covered by the Plan rather than repair it. Should we decide to replace your welder, we will replace it with the current model, a similar model, a refurbished model, or offer a discount on a new model. We will ship the replacement at our expense via ground service to your facility.
4. Complimentary Shipping Provisions
The Plan will pay for any necessary shipping for repairs via ground service within the United States. You may choose to have your welder shipped via air or any other type of expedited service but agree to pay the difference in cost between ground and the other service. For international shipping, the Plan will pay a portion of the shipping costs, an amount determined solely by the Company and subsequently communicated to you in writing. You agree to cover any and all shipping charges for undeliverable packages, after-hours or weekend delivery, refused delivery, special handling, or any other charge similar to the aforementioned.
5. Software Upgrade Provisions
From time to time the Company will make changes to the software used to operate specific models of its welders. You will receive a notification, electronically or otherwise, when these upgrades are ready for download. Follow the software upgrade instructions that came with your welder.
6. Expedited Customer Service Provisions
When you contact Sunstone Customer Service and identify yourself as a Sunstone Circle Protection Plan subscriber, your request for customer service will be prioritized higher than other requests from customers who are not subscribed to the Plan.
7. Other Plan Benefits
For as long as you are subscribed to the Plan you will receive issues of the Micro Welding Today magazine as they become available without charge. You will also receive the Inside the Circle newsletter electronically as they become available. You will receive invitations to meet with Company representatives at key industry events. The Plan does not include costs you may incur to attend those events. From time to time the Company will develop new products or enhance existing products and may make these products available to you for testing. You are under no obligation to purchase these new products; however, your use, examination, or feedback is requested. Upon your authorization, we will ship these new products to your facility for 30 days of examination upon which time you will return the product to Sunstone using the original packaging. The plan will pay for all shipping costs. Your participation in trial use of these products is voluntary.
8. Plan Payment and Terms
You agree to pay the monthly subscription by automated electronic transfer (ACH) or credit card. Charges will appear on your banking or credit card statement as Sunstone Engineering LLC. You will not receive a monthly invoice. You may cancel the Plan at any time. There is no minimum subscription term. To cancel your subscription, call Sunstone at 801-658-0015.
9. Force Majeure
The Company's ability to fulfill its obligations under the Plan is subject to acts of God, war, government regulation, terrorism, disaster, civil disorder, curtailment of transportation facilities, or any other emergency beyond the Company's control, making it impossible to perform its obligations under this Agreement. Either party may cancel this Agreement for any one or more of such reasons upon written notice to the other.
10. Changes, Alterations, and Cancellations
The Company retains the right to change, alter, modify, or cancel the Plan or cancel only your subscription at any time with or without cause with written notice. The Company's obligations under the Plan prior to cancellation will be fulfilled according to this Agreement.
11. Dispute Resolution
In the event of a disagreement in which you and the Company are unable to reach a mutually agreeable resolution, you agree to use a licensed mediator appointed by the Company to resolve all disputes. Each party shall be responsible for the costs they incur for mediation.