Sunstone Chain, Charm, and Connector Guarantee

At Sunstone Permanent Jewelry, we stand behind the quality and craftsmanship of our chains, charms, and connectors. We want you to buy with confidence, knowing that each piece has been carefully selected and tested to meet our high standards for weldability and durability under normal use.

Our Guarantee

We guarantee our chains, charms, and connectors for:

1. Weldability: All our products are crafted to be compatible with welding applications.
2. Manufacturing Defects: If you discover a defect related to the manufacturing process, we will replace the item or issue a store credit.

What’s Not Covered

Our guarantee does not cover:

• Tarnishing or discoloration of gold-filled or sterling silver materials, as these are natural occurrences over time.
• Damage caused by improper use, exposure to harsh chemicals, or regular wear and tear.

How to Claim Your Guarantee

If you believe your product has a manufacturing defect, follow these simple steps:

1. Contact our Support Team at sales@sunstonewelders.com with your order number and a brief description of the issue.
2. Provide clear photos of the product and the specific concern.
3. Our team will evaluate your claim and provide the next steps for replacement or credit.

Quality Assurance You Can Trust

Every chain, charm, and connector we offer is thoroughly tested before reaching you. From weldability tests to material inspections, we ensure our products are of the highest quality.

Choose Sunstone Permanent Jewelry with confidence, knowing that your satisfaction is our priority.